Last updated: 31 August 2026
These terms are an agreement between you and NP Labs Ltd, a company registered in England and Wales (company number 16053245, registered office 128 City Road, London, United Kingdom, EC1V 2NX) that operates Nanvero (“Nanvero”, “we”, “us”). By using our website or service, you agree to them. If you do not agree, please do not use Nanvero.
Who can use Nanvero
You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract. If you use Nanvero on behalf of an organization, you confirm you are authorized to accept these terms for it.
What Nanvero is — and is not
Nanvero helps you bring your travel together: it reads only the travel confirmations and loyalty statements you forward to it — or, if you choose, ones it reads from a mailbox you connect read-only — and organizes your balances, trips, offers and related information in one place. It does not read your wider inbox, and any connection can be revoked at any time.
Nanvero is an informational tool, not advice. It does not provide financial, investment, tax, legal or travel advice, and the offers and promotions it surfaces are informational only — they are not financial promotions or recommendations. Loyalty programs are run by third parties on their own terms, and the value of points can change. Always confirm details with the relevant program or provider before you act on anything you see in Nanvero.
Illustrative information
Figures shown across our website — balances, trips, offers, values — are illustrative examples unless they are drawn from your own connected account. Information Nanvero derives from your emails may be incomplete or contain errors, and you should not rely on it as a definitive record of your points or bookings.
Your account and access
You are responsible for the security of your Nanvero account. If you connect a mailbox, that access is read-only and you can disconnect it at any time. Keep your login details safe and let us know promptly of any unauthorized use. Nanvero never needs — and you should never share with us — the passwords to your loyalty or airline accounts.
Acceptable use
You agree not to:
- use Nanvero for any unlawful, harmful or fraudulent purpose;
- attempt to disrupt or compromise the security or integrity of the service;
- copy, scrape, reverse-engineer or resell the service or its content, except where the law permits; or
- use the service to infringe anyone’s rights, including intellectual-property and privacy rights.
Plans, billing, cancellation and refunds
Nanvero offers a free plan and paid subscriptions — Pro, Household and Executive. Paid plans are billed in advance (monthly or yearly) at the price shown when you subscribe, and renew automatically for successive periods until you cancel. Payments are handled by our third-party payment processor; we do not store your full card details. We may change prices or plan features, and will give reasonable notice of material changes.
Try before you pay. The free plan is the evaluation: track up to five loyalty programs with automatic balances and curated offers, free for as long as you like, with no card required. By the time you buy a paid plan, you have already seen how Nanvero works and decided it is right for you.
Monthly plans. When you subscribe, you ask us to start providing the service immediately. Because the free plan lets you evaluate Nanvero before any money changes hands — and the service is provided in full from the moment you pay — monthly payments are non-refundable as a matter of policy, in the same way an app purchase is. You can cancel at any time and keep the plan until the end of the paid month.
Annual plans — 14-day money-back guarantee. Every new annual plan purchase (your first yearly subscription, or a switch to a different plan billed yearly) comes with a 14-day guarantee: cancel within 14 days of that charge and we refund it in full. Cancel from Account → Manage subscription and email hello@nanvero.com, and the refund goes back to your original payment method. Automatic annual renewals are not new purchases — canceling after a renewal keeps the plan until the end of the paid year.
Billing errors. If something goes wrong on our side — you were charged after canceling, billed twice, or the service was materially unavailable — email hello@nanvero.com and we will put it right, including a refund where one is due.
Canceling. You can cancel at any time from Account → Manage subscription in the app — no email, no hoops. Cancellation stops the next renewal and takes effect at the end of your current billing period; you keep your plan until then. Deleting your account immediately cancels any active subscription so you are not charged again.
Nothing in this section affects your statutory rights as a consumer under applicable law, including the UK Consumer Rights Act and Consumer Contracts Regulations; where this policy conflicts with those rights, your statutory rights prevail.
Third-party programs and trademarks
Airline, hotel, card and other loyalty program names and logos are the property of their respective owners. Nanvero is an independent service and is not affiliated with, endorsed by, or sponsored by any of them. We are not responsible for those programs, their terms, their promotions, or any decision they make about your membership or points.
Our intellectual property
The Nanvero website, software, branding and content are owned by us or our licensors and are protected by law. We grant you a limited, personal, non-transferable right to use the service in line with these terms; we keep all other rights.
Availability
We work to keep Nanvero available and reliable, but we do not guarantee uninterrupted or error-free service, and we may add, change or remove features over time.
Disclaimers
Except for the responsibilities we cannot exclude under law, Nanvero is provided “as is” and “as available”. We do not warrant that the information it derives is accurate, complete or current, or that the service will meet your particular requirements.
Limitation of liability
Nothing in these terms limits liability that cannot be limited by law — including for death or personal injury caused by negligence, or for fraud. Subject to that, we are not liable for indirect or consequential loss, for loss of points, bookings, savings or opportunities, or for anything outside our reasonable control. To the extent permitted by law, our total liability to you is limited to the amount you paid us for the service in the twelve months before the claim.
Your statutory rights
If you use Nanvero as a consumer, you have legal rights that these terms do not affect. Where anything here conflicts with those rights, your statutory rights prevail.
Ending these terms
You can stop using Nanvero at any time. We may suspend or end your access if you materially break these terms or use the service in a way that risks harm to others or to the service.
Changes to these terms
We may update these terms as Nanvero develops. When we do, we will revise the date above and, for significant changes, make them more prominent. Continuing to use Nanvero after a change means you accept the updated terms.
Governing law
These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you may also have mandatory rights under the laws of the country or state where you live, and nothing in these terms removes rights that cannot legally be excluded; you may also be able to bring proceedings in your own jurisdiction.
Contact
Questions about these terms? Email hello@nanvero.com.